Frequently Asked Questions:

Appointments

I have a jewelry repair, do I need an appointment?

No, unless you are beginning a custom project, or are already in the process of creating one, you do not need an appointment.

How do I know if I need an appointment?

If you have a custom creation in mind, and you have begun exploring the custom process either in our studio or on the Custom Process section of our website, you may be ready to book a Custom Appointment!

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Appraisals

Do you do Insurance Appraisals?

Yes, we do.

If you would like to leave your item to be appraised the cost is $100 per item.

If you would like to stay with our Gemologist as she appraises your item, the cost is $200 per hour.

The rate of $200 per hour is the same for an Estate Evaluation Appointment (formal Insurance Appraisals are not done during Estate Evaluation Appointments. The purpose of Estate Evaluations is to determine a range of value for items of jewelry. If you would like to add on an Insurance Appraisal after your Estate Evaluation Appointment, the cost is $100 per item.

If you would like a Gemstone Identified, the cost is $50 per Gemstone

Do I need an appointment for an appraisal?

If you would like to leave your item to be appraised you will not need an appointment.

If you would like to stay with our Gemologist as she apprasies your item we kindly ask that you schedule your Appraisal Appointment in advance. If you are looking for an Estate Evaluation, we also ask you schedule this service in advance.

Repairs

Do you do jewelry repairs?

Yes we do.

How much will my repair cost?

The cost of repairs varries, however, to give a baseline our shop time is $250 an hour.

Do you complete jewelry repairs on site?

Some of our repairs are completed on site, other items are repaired on a secure off-site location. Due to the limited space in our studio, and our focus on Custom Jewelry Creation, we cannot keep all of our repair work in house for space and manpower constraints.

How quickly can my jewelry be repaired?

Our repairs take approximately two weeks to complete from the point of pricepoint approval for the work.

If you need your repair back sooner, we do have an expedited fee to get your repair back to you in one week.

Ring Sizing

Can you size my ring?

We can size rings made of precious metals.

What will it cost to size my ring?

The cost for ring sizings varries depending on the current and desired size, as well as the material the ring is made of. For a quote on the cost to size a ring, please bring your ring into the studio so we can ascertain you perfect size.

What causes the variability of price with ring sizing?

Metal type, stone type, number of stones, and whether we are sizing up or down are the primary factors involved in the variability of ring pricing. The number of stones in a ring we are sizing has the biggest impact on the cost of a sizing. As we move the ring size up or down in scale, the stones will shift in their setting. The additional cost covers our jewelers’ time to ensure all stones are tightly set after the sizing.

Metal Refining

Do you buy jewelry?

We do not buy jewelry, though we can potentially assist in the direction of a brokerage.

Do you buy, or give a credit, for precious metals?

Yes, we do pay out for precious metals. We buy precious metals based off the fair market price for gold, platinum, and silver as of 10am that morning. Metal credits can be payed out via cash, check, or used as a credit toward a custom project or inventory item!

The Refinement Process:

At initial consultation we will separate materials into precious metals and non precious metals to be considered for credit.
We will then assay metal to determine karat grade and weight with stones in place. This weight is subject to change after the removal of the stones
**If after identification and assaying of metals you choose not to refine, there is an hourly fee charged for the sorting and identification process.**
We then contact you with an itemization of metal karat grades and weights with credit valuations for materials to be refined. We offer an additional 10% for your refined materials when used towards an in store purchase.
Upon your approval we begin the process of refining, stones are removed from the jewelry and will be returned to the customer or can be considered for additional credit
**When stones are removed from refined materials they cannot be reset the mounting it came out of**
Payment is dispersed in the form of a check or store credit toward an ongoing job.

Custom Projects

I have an idea for a custom project, can I get an estimate?

It takes time for our team to put together an accurate estimate of the cost to create a custom piece. In order to give an accurate estimate we ask that the client first does their due diligence researching the item they would like to create, including materials involved, and the budget they have to spend on the piece. We cannot give estimates for a custom piece on the spot, it takes approximately a week to put together the cost to produce the item.

How long does a custom project take?

Our custom projects take ten to twelve weeks to reach completion.

Can you complete a custom job in less than eight weeks?

We can complete custom projects in a shorter timeframe for a rush fee. This fee is calculated based on the project, desired completion date, and the other jobs we have currently in process. A percentage rush fee is added to the total cost of the project in order to move forward with a faster turnaround.

custom process

Estimates

How do I go about getting an estimate for a custom project?

There are a couple of ways to go about obtaining an estimate, but the best way is to schedule an appointment to discuss your custom project in-depth in our studio! Once we compile all the necessary components of your project, we can begin preparing an estimate! Estimates are typically emailed about one week after the initial appointment.