Frequently Asked Questions:
General Questions
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Yes! We offer resizing, cleaning, and general repairs to keep your jewelry in perfect condition. Visit us in the shop to discuss the details, and we’ll assess your piece and recommend the best solution.
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Repairs typically take 2-3 weeks for completion. If you need your repair sooner, we offer an expedited service for an additional fee, allowing you to receive your piece within one week.
If your jewelry requires a repair estimate, the 2-3 week timeframe begins only after you approve the repair cost.
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Unfortunately, we do not replace watch batteries or perform watch repairs. However, we’re happy to refer you to Wentworth & Sloan Jewelers in Southern Village, where they have a full-time, in-house watchmaker who can assist you with all your watch service needs!
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No, you do not need an appointment for jewelry repairs—walk-ins are welcome! However, if you have five or more items needing repair, we recommend scheduling an appointment to ensure we can give each piece the attention it deserves.
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Repair costs vary based on the complexity of the work. Visit us in the shop for a personalized assessment and estimate!
For reference, ring resizing starts at $95, with pricing depending on factors such as metal type, size adjustment, number of stones, and type of stones used in the piece.
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Yes! We purchase jewelry based on its precious metal content, rather than as a finished piece. You can choose to receive the value as a credit toward a new piece or as a check.
We tyipcally do not purchase the gemstones that are removed from the jewelry unless it is of a quality we would build with.
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If you have a custom creation in mind, need help determining whether estate jewelry is real or fake, or want to repurpose a family heirloom into a new piece, we recommend scheduling an appointment on our website. This allows us to provide the time and expertise needed to discuss your project in detail!
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Yes! Our GIA-certified gemologist offers gemstone identification for $50 per stone. Please note that mounted gemstones may have some limitations in identification due to their settings. Visit us for an evaluation, and we’ll provide as much detail as possible about your stone!
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Yes! We offer both hand engraving and laser engraving, depending on what best suits your piece and design. Let us know your vision, and we’ll help create a personalized touch for your jewelry!
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Yes, we offer full insurance appraisal evaluations. Each appraisal is $150, and includes a full breakdown on metals, stones, and replacement values for insurance purposes.
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Yes! We offer fully insured shipping through FedEx and UPS, ensuring your jewelry is protected during transit anywhere in the USA and select international locations. All shipments require a signature upon delivery for added security.
Custom Design
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Our fully custom pieces typically take 8-12 weeks to complete after receiving a 50% deposit. If there is a specific rush we do our best to meet that timeline
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We typically ask that you schedule an appointment so we can dedicate the time needed to go over all the details of your custom piece.
Once we've discussed your design, it takes a week or less to provide a detailed cost breakdown, outlining exactly where your money goes in each step of the process. Sent via email. This ensures full transparency before you commit or make any payment toward your project.
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Yes! We can source high-quality diamonds and gemstones to match your custom design. Whether you're looking for a specific cut, color, or ethically sourced option, we’ll help find the perfect stone for your piece.
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Yes! We can incorporate your own gemstones into a custom design, whether it's an heirloom piece or repurposed materials. Bring them in, and we’ll assess their condition to make sure they are suitability for your design.
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Absolutely! We can work from sketches, photos, or inspiration to recreate or customize a design that’s uniquely yours.
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Unfortunately, we do not offer traditional financing, as we are a small jewelry store. However, for custom pieces, only a 50% deposit is required to begin production, with the remaining balance due at pickup, typically 8-12 weeks later.
We understand that financial hardships can arise, and we’re happy to work with you on a flexible layaway-style plan if you need extra time to complete your payments. Please don’t hesitate to reach out—we’ll do our best to accommodate your situation.
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Yes! All of our custom pieces crafted by us, using stones sourced through our studio, include a complimentary appraisal.
If you choose to use your own gemstones or diamonds in a piece, there is a $150 appraisal fee.
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The timeframe for a custom piece depends on its complexity. If you need your project completed sooner, we offer a rush service for an additional fee, which is determined based on the project details, desired completion date, and our current workload.
A rush fee of 10% – 25% is added to the total cost to prioritize your piece while covering the overtime required to complete it without delaying other jobs in progress. Let us know your timeline, and we’ll do our best to accommodate your request!
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Yes! During the sketching phase, you have the flexibility to make changes to your design.
Once we transition to the 3D CAD modeling phase, any modifications may incur additional fees due to the complexity of adjustments at that stage.
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We offer one complimentary resizing for custom rings within 12 months of pickup or delivery, as long as the design allows for adjustment.
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Please visit our Custom Process page and Custom Jewelry page to get a more indepth look at the custom process. by Clicking the links in the description
Materials and Sourcing
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We work with platinum, sterling silver, and gold in 22K, 18K, 14K, and 10K, available in white, yellow, and rose.
However, we do not work with alternative metals such as stainless steel, titanium, or zirconium.
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Yes! We prioritize ethically sourced diamonds and gemstones, working only with trusted suppliers who adhere to responsible mining and fair labor practices, for both lab-grown and natural stone options.
We ensure the quality of our gemstones by sourcing them from reputable suppliers who adhere to strict industry standards.
Each gemstone is carefully inspected for cut, color, clarity, and durability to meet our high-quality standards.
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Yes! We offer lab-grown diamonds as well as a variety of alternative gemstones, including lab-grown colored gemstones, sapphires, emeralds, and more.
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Yes, we can work with your existing gold; however, we strongly recommend using it as a credit toward your custom piece rather than melting it down directly. This is because different alloys and solder in each piece can create structural issues like cracking or porosity when combined. Using fresh, high-quality materials ensures the best durability and craftsmanship for your new jewelry.
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Yes! All of our diamonds over 1.00 ct come with certification, most commonly from GIA (Gemological Institute of America) or IGI (International Gemological Institute). Color gemstones typically do not come with certification unless they are of exceptional quality and larger carat size. However, upon request, we can source certified gemstones with grading reports to ensure authenticity and quality. Let us know if you’d like a certified stone for your custom piece!
Care & Maintance
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We recommend having your jewelry professionally cleaned and inspected every 6 to 12 months to keep it looking its best and to check for any wear or loose stones.
Regular maintenance helps get ahead of issues like prong wear, metal thinning, or gemstone loosening. If your piece is worn daily, more frequent checks may be beneficial.
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Yes! We offer free jewelry cleaning for all of our custom pieces as well as for pieces we haven't made (limited to 5 items per visit). Visit us in the shop, and we'll have your jewelry looking new in no time!
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Yes, we can re-polish and re-plate your jewelry, but we recommend doing so sparingly. Polishing involves a micro-reduction of metal, and frequent polishing can accelerate wear, especially on delicate areas like prongs holding your stones.
For white gold, we advise against rhodium plating, as it wears off over time, particularly on high-contact areas, leading to a patchy appearance where bright white contrasts with a light yellow tone.
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To clean your jewelry at home, mix warm water with a few drops of mild dish soap, soak your piece for a few minutes, and gently scrub with a soft toothbrush. Rinse thoroughly then srcub with alchol to have your piece dry clean.
For delicate stones like opals, avoid soaking them in water. Instead, gently clean with a soft toothbrush and mild soapy water, then pat dry with a soft cloth. Avoid alcohol or harsh chemicals, as they can damage the stone’s surface.
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While we only work in fine metals, Chlorine, saltwater, and chemicals can corrode metals, discolor gemstones, and dull the finish over time. Shampoo, bath soaps, and hair products can also dull jewelery over time, so we recommend removing jewelry before swimming and showering.
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To prevent your silver jewelry from tarnishing, store it in a dry, airtight container like a jewelry box or anti-tarnish pouch.
Keep it away from moisture, perfumes, lotions, and harsh chemicals, as these can accelerate tarnishing.
Wearing your silver jewelry regularly can also help slow tarnishing, as the natural oils from your skin create a protective barrier. If tarnish does appear, gently clean your jewelry with a silver polishing cloth or a mild jewelry cleaner to restore its shine.
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Yes, gold and platinum jewelry will naturally develop a patina over time. This is completely normal and adds character to the piece. However, if you have a special occasion and want your jewelry to look polished and new, visit us in the shop, and we’ll refresh it for you quickly!
Returns & Policies
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Our return policy for ready-made (non-custom) jewelry depends on the condition and timing of the return. We typically accept returns or exchanges within 30 days of purchase, as long as the piece is in its original condition. However, personalized, engraved, or modified pieces are final sale.
For items purchased outside the 30-day return window, they may still be returned for in-store credit only, provided they are in original condition.
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Since custom pieces are made-to-order and uniquely designed for you, they are final sale and not eligible for refunds or exchanges. However, we are committed to ensuring your satisfaction and will work with you to address any concerns or necessary adjustments. If you have any issues with your piece, please contact us, and we’ll do our best to assist you!
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Yes! We offer a warranty on our craftsmanship, covering any manufacturing defects. This does not include normal wear and tear, accidental damage, or issues caused by improper care. If you experience any problems with your piece, please reach out, and we’ll assess the best solution for repairs or maintenance.
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If your jewelry needs repair after purchase, please bring it to our shop or contact us to discuss the issue.
If the repair falls under our warranty, we’ll handle it at no charge to you. Let us know how we can help!
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Yes! We offer fully insured shipping through FedEx and UPS, ensuring your jewelry is protected during transit anywhere in the USA and select international locations. All shipments require a signature upon delivery for added security.
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Yes, you can cancel your custom order after paying a deposit; however, any costs for work already completed—such as design time, materials, or labor—will be deducted from your refund. The remaining balance will be refunded to you. That said, due to the structured, step-by-step nature of our custom process, cancellations are very rare, as we ensure full collaboration and approval at every stage before moving forward.